Freshdesk
AI-powered help desk from Freshworks
Visit Freshdesk freshworks.com
57/100Our scoreAccess 6/25 · Platforms 12/20 · Features 20/20 · Use cases 10/10 · Pricing transparency 7/15 · Adoption 2/10How we score
Overview
Freshdesk offers omnichannel ticketing, automated workflows and Freddy AI agents and copilots for customer service teams. It has a free plan and trials of paid plans.
Key features
- Omnichannel ticketing
- Freddy AI agents
- Automations
- Self-service portal
Use cases
- Support ticket management
- Automating replies
- Team performance reports
Pricing
- Pricing model
- Not verified: check the official site
- Starting price
- Not listed here (we only show prices we could verify)
Prices and plans change often. Confirm current pricing on freshworks.com before you buy. Last checked October 18, 2026.
Pros and cons
Pros
- Available on iOS, Android
Cons
- No notable drawbacks in the facts we list
Pros and cons are based only on the facts in this listing (pricing model, platforms and features), not on hands-on scores.
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